How to drive better customer experience (CX) in Enterprises with AI Agents w/Tatyana Mamut

Summary

Tatyana Mamut, CEO of Wayfound, discusses her transition into entrepreneurship and the vision behind her AI agent platform. She explains that her goal is to create a platform that allows companies to work with AI agents as intelligence, not just pieces of software. The platform aims to empower humans to collaborate with AI agents in order to create better customer experiences and transform workplaces. Mamut emphasizes the importance of focusing on customer value rather than efficiency and encourages companies to build transformative customer experiences with generative AI. She also offers a one-month free trial of the Wayfound platform to listeners.

Takeaways

• Tatyana Mamut started her own startup, Wayfound, to create a platform that allows companies to work with AI agents as intelligence, not just pieces of software to drive efficiency gains but accelerate customer experiences and net new product experiences.
• The focus should be on creating transformative customer experiences with generative AI rather than just optimizing internal workflows for efficiency.
• Companies that prioritize customer value and create better customer experiences will outperform those that solely focus on efficiency.
• The future of UI is conversational, with chat interfaces providing a more intuitive and customer-centric experience.
• Mamut offers a one-month free trial of the Wayfound platform to listeners! Click on the link here to get started with Wayfound -